A Message from Master Trainer, Bruce W. McCollum

A Message from Master Trainer, Bruce W. McCollum

I have been at this for almost 40 years. I have learned and accepted that as instructors, we carry a responsibility that goes far beyond delivering information. We shape how others learn, how they feel about the material, and how confidently they apply what we teach....
The Value of Getting Out In Front

The Value of Getting Out In Front

In the continuum of care—from home care agencies to adult foster care, residential programs, and specialty rehabilitation providers—challenges inevitably arise. These challenges may come in the form of an adverse incident, a complaint, a regulatory inquiry, or a...
Step Out in Front of Bad Public Relations Now

Step Out in Front of Bad Public Relations Now

In the business of care, it is important to step out in front of bad PR (Public Relations) because the longer negative information goes unaddressed, the more damage it can do to a company or individual’s reputation. Bad PR can spread quickly through social media...